Privacy policy
Last updated 13 August 2025
FRED Privacy Policy
This Privacy Policy is designed to tell you what will happen to the information you provide through this website or through any other form of communication with us, Friends of Really Excellent Dentistry Ltd (ABN 83 676 321 805), our wholly owned subsidiaries, or our agents or contractors. Please be sure to read this entire Privacy Policy before using this website or submitting personal information to us or our agents or contractors.
Personal Information
This Privacy Policy concerns any personal information or sensitive information of yours which is provided to us.
Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
Sensitive information is any personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health, genetics, biometrics or biometric templates. We generally do not wish to be informed of a person’s sensitive information. We, in any event, will collect, use or disclose sensitive information about you only as allowed by law, for example where we have received your consent to do so or the collection is required by law.
Your consent
By using this website or otherwise providing us directly, or through others, with your personal information, you agree with the terms of this Privacy Policy and consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy, the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) (the Act) and other applicable privacy laws.
Passive information collection
As you navigate through this website, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons and navigational data collection. We may do so ourselves or through Google Analytics or Facebook Pixels (which are hosted by a third party).
This website may use and combine such passively collected anonymous information to provide better services to website visitors, customise the website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website for your use. Such information is not combined with personally identifiable information collected elsewhere on the website unless you have consented.
If you would like further information about how Google Analytics or Facebook Pixels may use your information, Google Analytics’ privacy policy is available at: https://policies.google.com/privacy?hl=en and Facebook Pixels privacy policy is available at: https://www.facebook.com/about/privacy.
How we collect your personal information
We collect personal information that is necessary for our activities and in order to provide and develop our services. We may do this in a number of ways, including when you:
make a donation or purchase materials;
request merchandise;
use our “Let’s Talk” form;
participate in or register for an event;
apply for volunteer or employment opportunities;
subscribe to our newsletter;
communicate with us on social media platforms;
post information on this website; and
participate in surveys and petitions.
We may also collect your personal information in accordance with the Act through:
third-parties who receive your name, contact details, address and payment details for donation purposes; and
publicly available resources.
What personal information do we collect and why?
The type of personal information we collect may include your name, address, telephone number, email address, date of birth, bank/credit card details, gender, occupation, educational and work history, and the internet protocol (IP) address of the computer you are using. If we are not provided with the personal information that we request, we may not be able to meet your request or provide our products or services to you.
The personal information you provide us may be used for a number of purposes connected with our operations, which include to:
process donations;
fulfill and process your requests;
respond to your queries;
keep you up to date with our latest news and special events;
conduct research or surveys;
carry out employee and volunteer recruitment;
provide updates to our supporters;
improve the quality of our websites and the services we provide;
provide you with promotional information – in accordance with the Act and other relevant laws – about our services and campaigns, which may include targeted advertisements on social media sites such as Facebook, LinkedIn and Instagram;
carry out administrative tasks such as research, planning, service development, security and risk management;
facilitate our processes and provision of products and services, which may include disclosure to third parties;
to update your existing information; and
to acquire new supporters by, for example, contacting signatories of a petition to ask them to donate to, or get involved in, another action in connection with the work that we do.
Your personal information may be used so that we, our agents and contractors can provide you with information about our products and services, such as, where you have opted in, by mail, telephone, email and SMS, or to request your feedback for promotional purposes. You always have the right to opt-out of receiving such information. You may exercise that right by contacting us as set out below.
We may also use your personal information for purposes related to those described above which would reasonably be expected by you.
We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).
Sharing your personal information
We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so.
We also may disclose your personal information to:
Survey Monkey, which may receive your name and email for the purposes of issuing surveys, capturing feedback or conducting research – their Privacy Policy is located at https://www.surveymonkey.com/mp/legal/privacy-basics-enterprise/;
MailChimp, which may receive your name, organisation and email for the purpose of sending our newsletter or other communications – their Privacy Policy is located at https://mailchimp.com/legal/privacy/;
our related companies and business partners;
persons engaged in providing us with professional, business, technology and corporate services, when reasonably required; and
Australian and foreign law enforcement agencies, bodies, authorities and courts.
When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
Unless you consent, we otherwise will not disclose your personal information to third parties.
Does my personal information leave Australia?
We will only send your personal information outside Australia:
if we are authorised to do so by law;
for any of the purposes set out in this Privacy Policy (but only to parties that are subject to obligations in relation to personal information no less onerous than those in this Privacy Policy); or
if you have consented to us doing so.
In the course of our ordinary business operations we may disclose personal information to third parties who store your information on servers located overseas. This includes third parties who are located overseas, including the following countries:
the United States of America;
Singapore
Thailand
Malaysia; and
Japan.
Access and correction
You may request access to any of the personal information we hold about you by contacting us as specified below. If you do contact us, please provide us with sufficient information which enables us to address your request.
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.
If we decline any request that you make, we will provide you with our reasons for doing so in writing. We will also notify you of the means available to you to make a complaint about the refusal.
Storage and security
We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. We may store your files in hard copy or electronic form. We implement a range of physical and electronic security measures to protect the personal information that we hold, including our technology infrastructure, internal risk management framework and security policies and procedures. We also ensure that all donations and communications which are made through our websites are processed via a secure server.
Where we no longer require your personal information for a permitted purpose under the Act, we will take reasonable steps to destroy it or de-identify it.
You should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mails sent to or from our website may not be secure.
Anonymity and pseudonymity
You have the option to not identify yourself or use a pseudonym when dealing with us. This does not apply when:
we are required or authorised under law or a court/tribunal order to deal with individuals who have identified themselves; or
it is impracticable for us to deal with individuals who have not identified themselves or have used a pseudonym.
Links to other websites
Our website may contain links or references to other websites to which this Privacy Policy may not apply. You should check their own privacy policies before providing your personal information.
Complaints
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or the Act, please contact us as set out below.
We will take any privacy complaint seriously and will seek to resolve it in a timely and efficient manner. We aim to:
acknowledge receipt of your complaint within 5 business days; and
resolve your complaint within 30 days.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing to:
Director of Compliance, Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
www.oaic.gov.au
How to contact us
If you wish to exercise your right to opt-out of receiving our marketing materials, or you have any questions or concerns about this Privacy Policy or our information practices (including whether and what type of health information we hold about you), please contact us at:
Friends of Really Excellent Dentistry
61 Hampden Ave Wahroonga NSW 2076
E | hello@fred.org.au
Changes to this Privacy Policy
Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes.